Refund policy

Returns and exchanges are a guaranteed right for all our customers and apply to all products offered on our store.

All products available on our store are eligible for return or exchange in accordance with the terms and conditions stated on this page.

A product may be returned or exchanged only if it is in the same original condition as when purchased and is returned in its original packaging.

Return or exchange requests will be reviewed and approved within 3 business days.

Once a return or exchange request has been approved, a courier will reach the customer within 3–5 business days.

To request a return or exchange, please send a message via WhatsApp to the number provided on the shipping label, or contact us through our Contact Us page.

If the product is defective, damaged, or does not function as agreed, please take clear photos of the product and send them to us along with your city, address, and order number so that the product can be exchanged.

A full refund will be issued if the product received is substantially different from the product description displayed on our website.

We are not responsible for any expectations regarding the use or performance of a product that were not explicitly stated on the product page.